Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what you received for quality control purposes and we can offer a refund or replacement once the issue is deemed our fault.

US customers have up to 30 days after the shipped date and international customers have up to 45 days after the shipped date.

To begin the process please contact us through our Contact Us Form to initiate the process or email the following information to info@uniquespeaks.com with REFUND REQUEST or REPLACEMENT REQUEST as the subject. 

What we need to make a replacement order:

1. Please provide the customer name and email.
2. Please provide the order number
3. Please provide picture of wrong/ damaged item.
4. Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

Once we receive this and find this is a valid return/replacement, we will print a replacement product and send it right out!

How do I take care of returns, exchanges or product issues?

TRACKING SHOWS ARRIVED

If tracking shows the product has been delivered please check with everyone in the household as someone else might have brought it in. Sometimes we have heard of a package going to a neighbor mistakenly or being left at a different/side door. In our experience, usually the package is located.

Most orders are shipped via USPS or UPS Mail Innovations or UPS Surepost,  so we also suggest contacting the carrier and many times they can get in touch with the actual person who delivered it and see if they recall where they left it. It’s best to do that soon after it’s marked as delivered.

Keep in mind that if tracking information states an order was delivered, we can’t take responsibility and reship that order however we will do our best to make sure you are happy! 

NO TRACKING OR NO MOVEMENT

If a package does not show any movement and has passed the allotted time for delivery we will send a new package at our cost to the customer.  We may ask you to verify the address or supply us with a new shipping address.

SIZING EXCHANGE
We don't offer exchanges or refunds or returns due to size issues or second thoughts.

PRODUCT ISSUE
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what you received for quality control purposes and we can offer a refund or replacement once the issue is deemed our fault.

US customers have up to 30 days after the shipped date and international customers have up to 45 days after the shipped date.

To begin the process please contact us through our Contact Us Form to initiate the process or email the following information to info@uniquespeaks.com with "REFUND REQUEST" or "REPLACEMENT REQUEST" as the subject. 

What we need to make a replacement order:

1. Please provide the customer name and email.
2. Please provide the order number
3. Please provide picture of wrong/ damaged item.
4. Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

Once we receive this and find this is a valid return/replacement, we will print a replacement product and send it right out!